A man of California family is distressed after being distributed by a doctor, through a robot.
On March 3, a 78-year-old ICU Robot Nurse, Ernest Quintana, in the emergency department of the Kaiser Permanente Medical Center in Fremont, California, said his wife, Annalisia Wilharm, told the USA today.
"The nurse came around and said the doctor was going to make rounds and I was really thinking, nothing big, I'm here," said Wilharm.
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What did not expect was what happened after the nurse opened the door.
Wilharm did not see that he was human, but a machine with a video screen of a doctor. He told the USA Today that the machine was there to tell her father-how the hospital had run out of effective treatments.
According to KUTV, Wilharm said her grandfather could not hear a lot of what the machine says, and they required him to repeat herself. He reached a point where she had to tell her father that he was dead, because he could not hear what the robot was saying.
Along with the issues of a hearing, the robot said essentially to Quintana "you may not do it home," said Wilharm.
"Destructive. I was going to lose my father," said Wilharm. "We knew that this was coming and it was very ill. But I do not think that someone should have the news presented in this way. It should have been human."
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He took a cellphone video from the meeting, and referred to her mother and grandmother in the long run. Her mother, Catherine Quintana, was not happy after seeing the video.
"If you're coming to tell us normal news, that's fine, but if you're telling us that there are no lungs and we want to put you on a trip morphine until you die, it should be human and not a machine, "said Catherine Quintana to the USA Today.
Wilharm wrote to the USA Today his father, Ernest, died last Tuesday.
"We offer our real condolences," said Senior Vice President Kaiser Permanente, Michelle Gaskill-Hames. "We use video technology as an appropriate improvement for the care team, and a way to bring extra consultancy expertise to the bed side.
Gaskill-Hames added that the machine's visit was a sequel to earlier doctor visits. He says that he did not replace previous talks with patients and family members.
"The use of the term" robot "is incorrect and inappropriate," he said. "This secure video technology is a live chat with a doctor who uses tele-video technology, and always with a nurse or other doctor in the room to explain the purpose and function of the technology. Yes, replaced persistent conversations and conversations with patient and family members. "
According to Wilharm, the medical staff told her that the robot was a "policy" and "what we're doing now."
Their family hope they can review these policies and how they break life-threatening news for deadly patients.
"I do not want this to happen to anyone else. It should not happen," said Catherine Quintana.