Thursday , January 27 2022

Individual's Day Payment payments for sale lets shoppers angry, frustrating


PETALING JAYA: Many Malaysian shoppers who have stayed at midnight to enjoy huge discounts offered by online shopping websites are disappointed after they have problems paying for their purchased items.

A midnight stroke marks the start of Selling Individual Day, also known as 11.11 sales, as it expires on November 11 each year.

The Sale of Individual Day, which traces its roots to China, is the biggest day for online shopping for 24 hours, popular online shopping websites such as Taobao, Lazada and Shopee that own Alibaba , offers huge discounts on a variety of goods.

Understandably, many shoppers were excited about discounts, with some items enjoying up to 75% discount.

On one site, the Huawei Mate 10 Pro, which is usually sold for RM3,599, goes for RM1,819 with free delivery, a 43% discount, while Samsung 40-inch LED TV is sold on for RM959, down from original price RM1602.

There are also huge discounts for fashion items, beauty products, household goods and others, for men and women.

But the social media pages of online shopping websites were flooded by complaints about paid issues.

Many complained that their purchases had been listed as "still paying", despite the banks notifying them that the money had deducted from their accounts.

Lasa's customer, Ilyana Ismail, said: "Since midnight to date, there have been no changes, the same thing – I stayed. I was asked to make more payments. There's nothing changed."

According to Shopee, Winson Soh said: "I have been accused and have already received confirmation from my blank, but my order does not exist? What should I do now?"

Many other customers also said their payments did not pass and had wasted hours waiting for the sale.

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