If your iPhone 11 does not respond to touches, it may qualify for a free reply from Apple. The company has launched a new program for iPhone 11 displays that stops responding to touches “due to a problem with the display module.” Apple says that “a small percentage of iPhone 11 displays” are affected.
Devices affected by the issue were manufactured between November 2019 and May 2020, Apple said, meaning not all phones are affected. If you see the issue on your iPhone 11, you can check to see if your phone qualifies for the program by plugging its serial number into a box on Apple’s website for the replacement program.
If your phone qualifies for another, you can find one of Apple’s authorized service providers to help, make an appointment at an Apple retail store, or contact Apple support to schedule inbound mail. And Apple says phones are affected for two years from the day you bought it, so if the issue arises for you at some point in that two-year window, you’re still eligible for another free.