Apple announced (Apple(About new repair program for iPhone 11)iPhone 11), And according to the company, some phone users may encounter the problem of stopping a screen to respond to a touch.
And as Apple reported, this problem affected a small percentage of iPhone 11 models manufactured between November 2019 and May 2020.
The company says the problem is related to the failure of the display unit which should be replaced in order for the phone to function properly.
And Apple provided the exchange program only for the regular iPhone 11 model, and it doesn’t apply to the “iPhone 11 Pro” (iPhone 11 Pro) Or “iPhone 11 Pro Max” (iPhone 11 Pro Max).
The company said a small percentage of iPhone 11 screens could stop responding to touch due to a problem with the display unit.
Users can check Apple’s support website to find out if their phone qualifies for the opt-in program using its serial number.
If your iPhone qualifies for the program, you should contact Apple to transfer it to the Apple Store or Apple Authorized Service Provider.
Apple replaces affected devices for free, and the repair program includes affected models for a period of two years after the unit’s initial sale.
If at some point during the two-year period the problem arises, you still qualify for another free.
If the device suffers damage that impairs the ability to perform the repair, such as a broken screen, this problem should be resolved first.
Apple may refuse to provide free technical support for such damaged devices, and there may be a cost associated with the additional repair in some cases.
According to the company, your iPhone is inspected before providing any service to verify its eligibility for this program, and Apple recommends that you backup the iPhone via iCloud or computer.
It is worth noting that the company has previously launched several repair programs for different products, because in October this year it provided a free repair program if the user is experiencing problems with the wireless headphones “((AirPods Pro) With regard to the noise cancellation feature.
In January this year, it also announced a free repair program to replace some iPhone cases with a built-in “Smart Battery Case” (Smart Battery Case) Due to transportation issues.