The auditor general of Toronto has recommended changes to improve prices collection after the TTC lost a $ 61 million estimate in passenger revenue in 2018 as a result of price restraint – 5.4 per cent of the total revenue loss.
The report, released on Thursday, shows an additional $ 3.4 million in revenue loss for 2018 due to a lack of metrolincs activity.
"The estimated annual revenue loss of $ 64 million is likely to be evicted, as we were unable to measure the loss due to the lack of TTC subway tape transport equipment failing to use accident gates at subway stations, Auditor General Beverly Romeo-Beehler's report reads.
The TTC conventional passenger revenues – excluding Cross Wheel – for 2018 were $ 1.16 billion, down $ 1 million from 2017. Traveler revenues represented 95 per cent of the total TTC operating revenue for the two years.
The report shows losses that amount to $ 30.1 million on buses; and then the subway with $ 18.4 million; and streets, $ 12.2 million. However, based on the weighted average, street cars accounted for a lion share of losses, which is 15.2 percent; and then buses, 5.1 percent; and subway 3.7 per cent.
The basic TTC adult pay was $ 3 in 2017 and 2018 – for tickets and Presto, money of £ 3.25 – up from 10 cents of the price of $ 2.90 in 2016.
The general auditor found that there was a significant risk of fraudulent use of the Child Presto card. Under current price policy, 12-year-olds and TTCs can free ride.
"During our six weeks' observation observation of the three modules of transport that cover a number of different times of day on TTC, we did not encounter any 12 year old and older children who used & # 39; r Presto Plant cards, "said report.
"The TTC Fare Inspectors identified 56 subway riders and 22 fraudulent bus bikers using a Child Presto card during our inspection observation period."
The report reported that there were a number of serious management weaknesses with the publication and monitoring of Presto cards. He says that the children's card looks exactly the same as the adult card, there is no display available to help bus drivers and street vehicles decide whether the rider uses a child's card , and uncertainty in disregarding cards that were found to be fraudulently used.
The report lists 27 recommendations
The report lists 27 recommendations to reduce price transfer rates and boost passenger revenue.
"It will also improve the effectiveness and efficiency of the TTC price inspection program," said the report.
The recommendations include:
- Raise customers' awareness and understanding of the importance of paying the appropriate price, as well as the Presto card payment process, Testing system, and results if they are found for cheating tickets.
- Expand the price inspection program to include buses and develop effective price inspection methods for buses.
- Ensure bus operators and street car operators are instructed and trained to press the dispute key whenever the appropriate price is not paid.
- Review the feasibility issues of the current TTC price gate and develop and implement short and long term strategies to improve the feasibility of a price gate to reduce revenue loss.
- Explore ways to provide a child Presto card that is visually different to an adult card, including further discussions with Metrolinx to issue different cards for adults and children aged 12 and under.
A rare extinguishment is totally unacceptable, & # 39; says mayor
"A rare extinguishment is totally unacceptable," said Mayor John Tory on Thursday in response to the report.
"A sheer that hurts our transport system and is definitely the most of the most TTC riders who are honest and paying the price," he added. Tory.
Meanwhile, the TTC Chair, Jaye Robinson, said that transferring prices is a crucial issue that has gone too long without measuring it correctly.
"As a licensed user on a regular basis, I know how frustrating it is to transfer prices to residents of Toronto who are constantly paying to travel on the TTC," said Robinson.
"A rare extinguishment has a significant impact on the revenue and transport service of the TTC."
Robinson said that the recommendations contained in the report will lead the TTC action plan as it covers full transfer to the Presto card system.